Questions & Safety
Asked, answered, in writing.
Clear answers reduce uncertainty — and reducing uncertainty is half of what this practice does. If your question isn’t here, message the practice directly; you’ll hear back from a human.
About the Practice
What is concierge medicine?
A membership model of private medicine: a limited patient panel, direct physician access, longer visits, and proactive, continuous care — rather than episodic appointments. The Atelier practices concierge medicine focused on longevity, metabolic, and aesthetic health.
Is everything physician-led?
Yes. Every protocol is established and overseen by Kendall Phelps-Polirer, MD. Where the practice works within a collaborative clinical structure, supervision and accountability remain with the physician.
Do you take insurance?
No. The practice operates outside insurance so visits can be longer, protocols individualized, and access direct. Documentation for HSA/FSA reimbursement can be provided where eligible.
Where are you located?
83 Cannon Street in Cannonborough–Elliotborough, downtown Charleston — with telehealth consultations available for protocol care where clinically appropriate.
Eligibility & Safety
How is eligibility determined?
By medical evaluation. Every protocol begins with intake and a physician consultation, including history and labs where indicated. If a therapy isn’t appropriate for you, you’ll be told plainly and routed to a better path.
Are compounded medications safe?
The practice prescribes only through licensed 503A/503B compounding pharmacies, and limits protocols to compounds that can be legally and responsibly dispensed for human use. Compounded therapies may represent off-label use of physician-prescribed medication; this is reviewed with you at consultation.
What results can I expect?
Honest ones. Expected timelines are written into your protocol, individual results vary, and no outcome is promised that the evidence cannot support. The practice measures progress in labs, photographs, and how you feel — in that order of objectivity.
What happens if I have a question mid-protocol?
You message the practice directly through your secure line. What-to-do-when guidance for missed doses, travel, and refills is also written into every protocol from day one.
The Next Step Is Built In
Begin with a private consultation.
A two-minute assessment, a reserved concierge slot, and a protocol mapped to exactly where you are right now.