THE CHARLESTON
ATELIER
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Patient FAQ Hub

What does The Charleston Atelier do?

We build personalized protocols for how you want to look, feel and age.

That can include metabolic medicine, GLP-1 therapy, peptide therapies, comprehensive labs and regenerative aesthetics, all of which are all physician-led

The Atelier Answers

Your questions, answered.

Do I need an appointment to visit?

No. Visitors are welcome Monday through Friday from 10 AM to 5 PM and Saturday from 10 AM to 2 PM to explore the space, discover the Peptide Library, learn about available GLP-1, peptide, metabolic and regenerative aesthetic protocols, complete the Protocol Assessment, shop curated products, and inquire about upcoming or same-day availability. The Atelier is closed on Sunday.

Do you accept walk-ins?

Yes. The Charleston Atelier welcomes walk-in visitors Monday through Friday from 10 AM to 5 PM and Saturday from 10 AM to 2 PM. The Atelier is closed on Sunday. Walk-in guests may explore the Atelier, learn about protocols, complete the Protocol Assessment and inquire about available consultations. Same-day physician consultations may be available depending on the clinical schedule.

Can I come in just to learn about peptides or GLP-1 treatment?

Yes. The Atelier is designed to be a place of discovery. Visitors may stop in to learn about GLP-1 medical weight loss · Peptide protocols · Metabolic optimization · Regenerative aesthetics · Concierge medicine. Medical recommendations, prescriptions and individualized treatment decisions are made separately through an appropriate physician evaluation.

Do you offer group consultations?

Yes. The Charleston Atelier offers physician-led small-group educational consultations and public-facing Atelier events designed to make medical wellness more approachable.

Atelier GLP-1 Group Consultation
Physician-led education about GLP-1 treatment, candidacy, body composition, treatment expectations and long-term metabolic health.

Peptide Library Open House
Explore the Peptide Library and learn how different categories of peptide protocols are approached at The Charleston Atelier.

What’s Your Protocol?
A small-group introduction to The Atelier Method and the different pathways available based on individual goals.

Regenerative Aesthetics Q&A
A physician-led discussion of skin quality, collagen stimulation, facial balancing and regenerative aesthetic treatment options.

Some events may welcome walk-ins while others may require an RSVP because of limited seating.

Can I have a medical consultation during a group event?

Group experiences are primarily educational. Individual diagnosis, prescribing decisions, medical treatment plans and procedures require an appropriate private clinical evaluation.

Where is The Charleston Atelier?

The Charleston Atelier
83 Cannon Street
Charleston, SC 29403

What is concierge medicine?

A membership model of private medicine: a limited patient panel, direct physician access, longer visits, and proactive, continuous care; rather than episodic appointments. The Atelier practices concierge medicine focused on longevity, metabolic, and aesthetic health.

Is everything physician-led?

Yes. Every protocol is established and overseen by Kendall Phelps-Polirer, MD. Where the practice works within a collaborative clinical structure, supervision and accountability remain with the physician.

Do you take insurance?

No. The practice operates outside insurance so visits can be longer, protocols individualized, and access direct. Documentation for HSA/FSA reimbursement can be provided where eligible.

Where are you located?

83 Cannon Street in Cannonborough–Elliotborough, downtown Charleston; with telehealth consultations available for protocol care where clinically appropriate.

How is eligibility determined?

By medical evaluation. Every protocol begins with intake and a physician consultation, including history and labs where indicated. If a therapy isn’t appropriate for you, you’ll be told plainly and routed to a better path.

Are compounded medications safe?

Compounded drugs are not FDA-approved. FDA does not review their safety, effectiveness, or quality before they are marketed. Compounding can meet an individual medical need when an FDA-approved drug is not appropriate; your physician should discuss the specific reasons, alternatives, and risks with you. Read FDA’s explanation of compounded-drug risks.

What results can I expect?

Honest ones. Expected timelines are written into your protocol, individual results vary, and no outcome is promised that the evidence cannot support. The practice measures progress in labs, photographs, and how you feel; in that order of objectivity.

What happens if I have a question mid-protocol?

You message the practice directly through your secure line. What-to-do-when guidance for missed doses, travel, and refills is also written into every protocol from day one.

Do I need a membership to book a consultation?

Membership is optional. You can explore individual services and their regular prices on the services and investment page. Member pricing appears beside the regular price where available. Compare the benefits and separate monthly fees on the membership page.

Who is the physician, and where can I verify her NPI?

Kendall Phelps-Polirer, MD, is the founder and physician at The Charleston Atelier. She is Internal Medicine Trained. Her NPI is 1780268037. Read her education and training background and view her official NPI Registry record.

Can I have a consultation remotely?

Virtual consultations may be available when clinically appropriate and when the physician is authorized to provide care where you are located. Some evaluations and treatments require an in-person visit. Explore virtual care options or contact the practice to discuss your location.

How should I evaluate health information before choosing treatment?

Check who provides the information, the evidence behind it, and whether it applies to your own circumstances. The National Library of Medicine offers a guide to evaluating health information. This website provides general education and practice information; an individualized physician evaluation is needed before diagnosis or treatment.